MGE

Banking and Finance

If lifestyles change … the bank may also change

We support the digital evolution of the banking business.

Balance between new technologies and changing habits.

The priorities for action for banking are dictated by a twofold challenge: to reduce the cost of services provided while offering digital ways of accessing customers, in an industry put under pressure by emerging agile and innovative fintech entities.

New technologies and changing customer habits suggest to the bank theuse of new communication interfaces and new ways of ”presence”to customers now accustomed to using digital channels, without penalizing the relational skills that are still important in the most value-added meeting moments.

Contact

Branches

More and more spaces for relationships and less for operations

In the immediate future, the branch will assume the role of a space for qualified meeting moments, reducing the influx for daily and immediate needs.

This inevitable change, must be supported by new and always accessible ways of communicating with the customer, whenever they need it and whatever channel they choose (voice, Whatsapp, social, bot…).

The clientele of the immediate future

Decides needs and finds solutions in a click at any time

Challenges of the immediate future:

.01

Convenience and safety

Provide the customer, convenient and secure ways to communicate remotely even at times when the bank is not active.

.02

Always-on communication

remote communication, at any time and with any channel, is the most concrete form of value-added service the bank can provide to its customers as their needs evolve.

Application examples